“Resilient” Isn’t the Compliment You Think It Is 澳洲幸运10官网开奖结果号码查询-幸运168飞艇官网开奖记录 168极速赛车开奖记录查询

Assuming that someone from a marginalized group has thicker skin is inherently insensitive and othering.

Simran Jeet Singh

Research: Remote Workers Are More Anxious About Layoffs
Remote work Digital Article
- Liz Fosslien
- Sara Gottlieb-Cohen
Robots Are Changing the Face of Customer Service
Customer experience Digital Article
- Alicia A. Grandey
- Kayley Morris
Forgiving a Difficult Colleague
Managing yourself Digital Article
- Ron Carucci

Robots Are Changing the Face of Customer Service
Customer experience Digital Article
Alicia A. Grandey
Kayley Morris
The potential benefits are clear — but to realize them, service robots must be designed and implemented the right way.
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- March 22, 2023
Research: Remote Workers Are More Anxious About Layoffs
Remote work Digital Article
Liz Fosslien
Sara Gottlieb-Cohen
A study of 80,000 employees found that remote employees were 32% more likely than their in-office peers to feel anxious in the wake of news about layoffs.
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- March 22, 2023
“Resilient” Isn’t the Compliment You Think It Is
Diversity and inclusion Digital Article
Simran Jeet Singh
Assuming that someone from a marginalized group has thicker skin is inherently insensitive and othering.
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- March 22, 2023
SPONSOR CONTENT FROM GOOGLE CLOUD
How Top Companies Are Solving for Financial Resilience with the Cloud

Digital transformation Sponsor Content

Sponsor content from GOOGLE CLOUD.
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- March 21, 2023
How U.S. Government Agencies Can Fix Their Customer-Service Problem
Government Digital Article
Sydney Heimbrock
Chelsie Bright
Jenna Milani
Three ways federal, state, and local governments can improve the accessibility and reach of their services.
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- March 21, 2023
Brain Tech Is Getting Really Good. Here’s What Managers Need to Know

Privacy and confidentiality Audio

A conversation with Duke Law’s Nita Farahany about the last frontier of privacy.
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- March 21, 2023
Leveraging Growth Analytics for B2B Sales
Technology and analytics Digital Article
Alexander Dierks
Jochen Böringer
Doug J. Chung
Isabel Huber
Jan-Christoph Köstring
Let user-generated insights lead the way.
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- March 21, 2023
Forgiving a Difficult Colleague
Managing yourself Digital Article
Ron Carucci
Make peace with their flaws — don’t stockpile resentment.
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- March 21, 2023
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澳洲幸运10开奖历史记录查询 168极速赛车开奖官网开奖记录 168极速赛车官方开奖历史记录 Creating a Compelling Customer Experience

It’s about building a genuine relationship.

10 Ways to Boost Customer Satisfaction

Customer Experience Digital Article

Sandor Boyson, Michael D. Gerst, Laharish Guntuka, Tom Linton, Greg Muraski, Bindiya Vakil, and Sumit Vakil

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What’s the Right Customer Experience for Your Brand?

Marketing Digital Article

Luke Williams; Alexander Buoye; Timothy L. Keiningham; Lerzan Aksoy

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Managing the Return

The future of work is here.

With So Many People Quitting, Don’t Overlook Those Who Stay

Employee Retention Digital Article

Debbie Cohen and Kate Roeske-Zummer

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5 Practices to Make Your Hybrid Workplace Inclusive

Business Management Digital Article

Grace Lordan, Teresa Almeida, and Lindsay Kohler

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